Win VIP App Privacy Policy — How Your Personal Data Is Protected

Win VIP App (winvipapp.org) places the highest importance on user privacy. This Privacy Policy explains what information Win VIP App collects, how it is used, and how it is kept secure.

By using Win VIP App, you are considered to have agreed to this Privacy Policy. This policy is part of our Terms & Conditions Applicable together with.

This Privacy Policy applies to users in all countries, including Bangladesh. Where local law requires a higher standard of protection, Win VIP App will comply with that law.

Win VIP App collects only the data required to deliver its services. The types of information collected are outlined below:

A) Information Collected at Registration

• Full Name and Date of Birth
• Mobile Number and Email Address (if provided)
• Current Address (City and Country)
• Preferred Currency & Language

B) During KYC Verification

• National ID Card or Passport Number
• ID Document Photo (Stored Securely)
• Selfie or live photo (for age and identity verification)

C) Transaction Information

• Deposit and Withdrawal Amounts & Dates
• Payment Method (bKash, Nagad, or Rocket Number)
• Gaming History & Betting Records

D) Automatically Collected Information

• IP Address & Device Type
• Browser Type and Operating System
• Time Spent on the Platform and Pages Visited
• Login Time & Location

Win VIP App uses your data only for specific, defined purposes. It is never used for unnecessary or unauthorized ends.

• Account Management: Completing registration, verifying login, and ensuring account security.
• Payment Processing: Processing deposits and withdrawals and verifying transactions.
• Legal Obligations: Meeting KYC and AML (Anti-Money Laundering) requirements set by regulatory authorities.
• Fraud Prevention: Ensuring account security and detecting suspicious activity.
• Responsible Gaming: Monitoring gaming patterns and providing support when needed.
• Customer Support: Proper resolution of your complaints, questions, and requests.
• Personalised Experience: Showing you games and offers tailored to your preferences on Win VIP App.

Win VIP App uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

Cookie Types

• Essential Cookies: Essential for login and maintaining your session — these cannot be disabled.
• Performance Cookies: To understand which sections of the platform are used most.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: Used anonymously to improve Win VIP App's services.

Win VIP App does not generally share your data with anyone. However, there are limited circumstances in which data may be shared:

Situations Where Data May Be Shared:

• Payment Processors: Only the information necessary to complete transactions through payment gateways such as bKash, Nagad, and Rocket.
• Legal Authorities: Providing data in response to a court order or a lawful request from a government authority is a legal obligation.
• Security Verification: With approved third parties for KYC & AML verification.
• Group Companies: Companies affiliated with Win VIP App adhere to the same Privacy Policy.

Win VIP App retains your data only for as long as necessary. Data is kept while your account is active; once the account is closed, it is deleted after a set period in accordance with legal obligations.

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• KYC Documents: 5 years after account closure (legal requirement).
• Gaming Logs: Up to 2 years for responsible gaming monitoring.
• Cookies Data: Typically 12 months.

Win VIP App believes you should always be in control of your own data. That is why we provide the following rights:

Win VIP App strictly refuses to provide services to anyone under the age of 18. Opening an account for any minor is strictly prohibited.

If we have reason to believe an account belongs to a minor, it will be suspended immediately and all associated data will be deleted. If a parent or guardian suspects their child is using Win VIP App, please contact our support team right away.

Win VIP App may update this Privacy Policy at any time. Users will be notified of significant changes via a platform notification.

Continued use of Win VIP App after any changes will be considered acceptance of the updated policy. The latest revision date is displayed at the top of this page.

Contact

If you have any questions or concerns about this Privacy Policy, please contact the Win VIP App support team via live chat. We provide 24/7 support in Bengali.